How do I return my order?Updated 7 months ago
We're sorry you're not happy with your product.
We'd appreciate it if you took a few moments to tell us why, so we can improve in the future.
To return your item:
- Go to our Returns Platform or go to this link https://www.elephantstock.com/a/service
- Follow the instructions to initiate your return. You will be asked to provide the following details:
- Order number
- The reason you're returning the item
- Photos of the item and its box
- Whether you prefer a return or an exchange (if exchange, let us know which item and size).
- Once your return is approved, you will receive a return label via email. Please note that only orders within the contiguous U.S. qualify for a free return label.
- Print the return label and attach it to your package.
- Drop off your package at the nearest shipping facility.
Your refund will be processed automatically to your original payment method once we receive and approve your return.