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Elephant Stock

<p>Your Push Pin Map should have arrived with the pins you selected at checkout. We are sorry they weren&#x2019;t included. Please contact support quickly and we&#x2019;ll be happy to send them straight to your doorstep.</p>

Your Push Pin Map should have arrived with the pins you selected at checkout. We are sorry they weren’t included. Please contact support quickly and we’ll be happy to send them straight to your doorstep.

I didn’t receive the pins with my Push Pin Map - what should I do?

Wall Art

How do I create an account with Elephant Stock?

Is my personal information safe with Elephant Stock?

How do I change my password?

New User

What payment methods do you accept?

Can I cancel my order?

Do you gift wrap or add custom messages on the packaging for occasions?

How do I place an order?

What is Afterpay?

How do I use Afterpay?

How does the payment schedule work?

What type of packaging do you use?

How do I track my order?

When will my credit card be billed?

Is my package insured?

Can I place a rush order?

What is Shop Pay?

Can I edit or add anything to my order?

Orders

How can I track my order?

Where do you ship to?

When will my order be shipped?

Delivery time & costs

Do you offer express shipping?

What is the shipping time frame for wall art?

What is the shipping time frame for custom artwork?

Will I be charged extra by customs?

Where does Elephant Stock ship from?

What is the estimated processing time?

Do you offer international shipping?

Do you offer free shipping?

Where can I find my order status?

I wrote the wrong home address. How can I change it?

Shipping

When does the 90-day returns period start?

Can I get my money back?

How do I return my order?

What is your return policy?

Can I return items bought with an eGift Card?

Do you pay shipping on returns?

What do I do if I receive my artwork and there is visible damage?

Returns

How do I know if there's a quality issue with my photo?

What if I don't love my custom artwork?

Will you mount my picture on multiple canvases?

What type of enhancements do you offer?

What is the recommended image type and resolution for custom prints?

Do you supply hanging hardware with your artworks?

Can I hang my artwork outside?

How do I care for my artwork?

How to hang multi-panel wall art?

Can I use push pin on your artwork?

How far apart should I hang the panels?

How is the hanger installed on multi panel canvas wall art?

How do I clean my wall art?

What are some mistakes to avoid?

How do I hang my wall art?

How to Choose and Measure the Best Size for Your Wall Art

Usage

What type of hanger is installed on the frames?

Are there options for colors of frames?

What are the frames made of?

What is a framed canvas?

What is the difference between a canvas print and a framed canvas?

Are the frames made of MDF?

What are Floating Frames?

Framed canvas sizing (how the frame changes the final size)

Why does my framed print have a white border?

Frames

What are the materials used in the Elephant Stock products?

What sizes are available for purchase?

Does the canvas wrap around the stretcher bars?

Are these rolled canvases or are they shipped already framed?

Can I customize the size?

Caring for Your Artwork

Our Pre-Installed Hangers

Our Return Policy

Do you sell metal, glass, wood, 3D, or LED artwork?

Will the colors I see on my monitor look exactly the same in print?

What size is on display?

Where can I find more products details?

Do you have more selection of wall art?

What are the different types of wall art you offer?

Do you sell large wall art?

Is it possible to use three different photos for a three-piece multi-panel canvas?

What size Canvas Prints do you sell?

How to Measure and Choose the Right Wall Art Size (Using Our Website Sizes)

How to Hang Multi Panel Wall Art (2 Piece, 3 Piece, 4 Piece and More)

Canvas sizes explained (Single panel vs Multi panel)

What is “bleed” and why does it matter?

Do Push Pin Maps come with pins?

What kind of pins will I receive?

When will I receive the eGift Card?

When will my eGift Card expire?

Is there an option to send the eGift Card directly to my recipient?

Can I choose the value of the eGift Card?

How is the eGift Card redeemed?

How will the recipient get the eGift Card?

Can I apply a coupon when redeeming my eGift Card?

Do you charge any fees for using the eGift Card?

Gift Cards

My coupon is not accepted. Can you please help?

Can I use more than one coupon code?

Where can I find Elephant Stock coupons?

How to use the coupon code?

What is the best way to receive exclusive coupon codes?

Coupons

Why should I buy from you?

Where is Elephant Stock located?

Company

How can I find your design blog?

What kind of topics do you cover on your blog?

What are your most popular blog posts?

Where is your blog located on the website?

Blog

What are the benefits of signing up?

What if I receive too many emails?

Will I receive special offers if I sign up?

Newsletters

What are your products made out of?

Where is your factory located?

What kind of printing technology do you use?

What are your unframed fine art prints made out of?

What kind of border do the fine art prints come with?

How are the fine art prints packaged?

What are your poster prints made out of?

What kind of border do the poster prints come with?

How are the poster prints packaged?

Manufacturing

What kind of B2B services do you offer?

How do I choose the right art for my business?

Do you offer a discount on large-scale orders?

What are the benefits of the Elephant Stock B2B program?

Do you offer a personal design consultation?

Can I order a custom canvas or print size for my business?

Do you offer wholesale pricing?

How can I contact the business center?

How do I place a tax-exempt order?

Can I pick up my order instead of having it shipped?

I didn’t receive the pins with my Push Pin Map - what should I do?Updated 3 hours ago