Orders
If you have any questions about your order, we’re happy to help. Discover more information about payment methods, tracking, and more.
What payment methods do you accept?
Great question!. At the moment, we accept a variety of secure payment methods, including Credit Cards, Shop Pay, Amazon Pay, Google Pay, and Afterpay (available for orders above $99). Please note that Afterpay is subject to eligibility requirements a
Can I cancel my order?
If you need to cancel your order and it has not yet been fulfilled, you may do so directly using the link below. This is the fastest and most convenient way to process your cancellation request: https://www.elephantstock.com/a/service. Alternatively,
Do you gift wrap or add custom messages on the packaging for occasions?
Thank you for choosing our artwork as a gift we’re honored to be part of your special occasion!. At this time, we do not offer gift wrapping or the option to include personalized messages with orders. However, you can rest assured that your gift will
How do I place an order?
To place an order, start by browsing our website and selecting the print or artwork you would like to purchase. Once you have chosen your item, click on it to view the details, then press the “Add to Cart” button. When you are ready to complete your
What is Afterpay?
Afterpay is a payment service that allows you to make a purchase immediately and split the total cost into four equal payments, made every two weeks. There is no interest charged when payments are made on time, making it a convenient way to manage yo
How do I use Afterpay?
When you check out, select “Installments by Afterpay” as your payment method. This option lets you split your total into smaller payments instead of paying everything at once. If it’s your first time using Afterpay, you will need to register and ente
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase when using Afterpay. After this initial payment is completed, the remaining balance is divided into three equal installments. These remaining payments are automatically de
What type of packaging do you use?
It is our priority to ensure that your artwork arrives safely and in perfect condition. To protect your print during transit, each piece is carefully wrapped in a protective foam layer designed to prevent scratches, dents, or any potential damage. On
How do I track my order?
As soon as your order has been shipped, you will receive a confirmation email with a tracking link. This link contains all the important tracking information you need to monitor your delivery in real time. Using this tracking link, you can easily fol
When will my credit card be billed?
We charge your payment method as soon as your order is successfully placed. However, please note that it may take several business days for the transaction to appear on your bank or card statement, depending on your financial institution. If your pay
Is my package insured?
While insurance is not included by default, your satisfaction remains our top priority. If your package does not arrive or your print is delivered damaged, we are committed to making it right for you. Please contact our customer service team as soon
Can I place a rush order?
If you need your order to arrive sooner, you may select express shipping at checkout for expedited delivery. This option prioritizes processing and ensures your items are shipped out promptly, helping you receive your order in the shortest possible t
What is Shop Pay?
Shop Pay is a convenient checkout solution provided by our platform partner, Shopify. It is designed to make your shopping experience faster and easier by securely saving your contact and payment information, allowing you to check out with just a few
Can I edit or add anything to my order?
Yes, you can edit or add items to your order. To request changes, please contact our customer support team as soon as possible after placing your order. If your order has not yet been processed or shipped, we will be happy to assist you with the nece