Orders

If you have any questions about your order, we’re happy to help. Discover more information about payment methods, tracking, and more.

Does the price apply to all panels?

The price applies to all the panels, as seen in the preview.

Are these prices in Canadian or American dollars?

The indicated prices are in US dollars.

What payment methods do you accept?

Great question! At the moment, we accept , Credit Cards, Amazon Pay, Google Pay and Afterpay (for orders above $99). Afterpay is subject to eligibility.

Can I cancel my order?

If you need to cancel your order and it has not yet been fulfilled, please use the following link to cancel it directly. This is the quickest and easiest way to handle your request. https://www.elephantstock.com/a/service. If you prefer, you can stil

Do you gift wrap or add custom messages on the packaging for occasions?

Thank you for choosing our artwork as your gift! Unfortunately, we don't gift wrap or write messages for special occasions at the moment. However, you can rest assured that your special someone won't find the receipt - as we don't attach it to our pa

How do I place an order?

To place an order, add your desired print to your shopping cart. You can access your shopping cart by clicking on the icon in the top right corner of your screen. From your shopping cart, you can click continue, which will take you through the orderi

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Afterpay?

When you checkout, choose "Installments by Afterpay" as your payment method. First time customers will need to register with Afterpay and provide payment details. If you have used Afterpay before, you can log in to make your purchase.

How does the payment schedule work?

All customers must make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks. You can choose to make early payments by logging into your Afterpay account.

What type of packaging do you use?

It's our priority to keep your precious print safe! Our wall art is carefully wrapped in a foam layer to protect your print from any damages. We then place the product in a slim cardboard box for easy shipping.

How do I track my order?

As soon as your order is shipped, you will receive an email with a link that includes all tracking information. Follow your package from dispatch to delivery. You can also track your package here

When will my credit card be billed?

We charge your card as soon as your order is placed, but it may take several business days to appear on your statement. If your payment is not going through, please double-check your billing address and zip code. If you are still having issues paying

Is my package insured?

While insurance is not included, your satisfaction is our priority. If your package does not arrive or your print arrives damaged, we'll make it right. Contact our customer service team, and we will ensure your order is received in quality condition.

Can I place a rush order?

If you need your order to arrive quickly, you can opt for express shipping at checkout for expedited delivery. This option ensures that your items are prioritized for processing and shipped out promptly, helping you receive your order in the shortest

What is Shop Pay?

Shop Pay is a convenient checkout service provided by our platform partner, Shopify. This online system allows customers to speed up the checkout process by saving and automatically applying their contact and payment information. Additionally, eligib

Can I edit or add anything to my order?

Yes, you can edit or add items to your order. To make changes, please contact our customer support team as soon as possible after placing your order. If your order has not yet been processed or shipped, we will gladly assist you in making the necessa